Books
- Governance and Information Technology: From Electronic Government to Information Government. Viktor Mayer-Schönberger and David Lazer. Cambridge, MA:MIT Press. Arabic Version Co-Editor. 2010
Chapters in Books
- Learning from Failure: Braving the Multifaceted Challenges to e-Government Development, in “Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements, IGI Global, USA, 2010
- Statistical Process Control, in “Handbook of Performance Measurement”. GEE Publications. UK. 2001. edited by Dr. M. Bourne
- Extracting Value from data: the DHL UK case study, in “Performance Reporting for the Boards”. CIMA. UK. 2003
Reports
- The Future of Government, World Economic Forum, 2011 (Co-Author)
- Closing the Gap 3 – Benchmarking UK industries. Department of Trade and Industry, UK, June 2002
- REACTE Report – Benchmarking the member states of the European Union – a report to EU policy makers, Department of Trade and Industry, UK, April 2002
- Delivering Value through Strategic Planning and Budgeting (co-author). Accenture research report. September 2001
- Benchmarking – A survey on global trends. European Center for TQM, Bradford School of Management. UK. November 1999
- Cross-Agency collaboration in the UAE Government, the role of trust and the impact of technology. A Report produced jointly by Dubai School of Government and Cisco Systems. 2009
- Knowledge Management: Learning From Organizational Experience. European Centre for Best Practice Management. 2010
- Internal Transfer of Best Practice for Performance Excellence: A Global Survey. European Centre for Best Practice Management. 2010
- Best Practice Transfer for Future Competitiveness. European Centre for Best Practice Management. 2010.
- Best Practice for Implementing the Balanced Scorecard. European Centre for Best Practice Management. 2010
- Impact of Organizational Values on Business Performance. European CEnter for TQM. Bradford School of Management. Bradford University. UK. 2000
- Reviewer – From Charity to Change: Arab Philanthropy. American University of Cairo. 2007
Edited Journals
- Guest Editor: Measuring Business Excellence Journal, UK. Special Issue on Performance measurement in the public sector. Forthcoming (2006)
- Guest Editor: Business Process Management Journal, Emerald, UK. Special Issue on Performance measurement in the 21st Century. Volume 10. Issue 4 (2004)
- Guest Editor: Benchmarking: An International Journal, Emerald, UK. Special Issue on Knowledge Management. Volume 11. Issue 6 (2004)
Case studies
- Enhancing Trust in e-Voting through Knowledge Management: The Case of the UAE, Managing Knowledge to Build Trust in Government. UNDESA, 2007
- “The Body Shop: A case study on Ethical Values”, European Foundation for Quality Management (EFQM), Excellence One, June 2003
- Extracting value from data – supporting the board at DHL UK. Published in Performance Reporting to Board: A Guide to Good Practice. CIMA. 2001. UK
- The Performance Prism in Action. A Case Study (covering the work I did at DHL in 2000).
Papers
- ‘BPR-Learning from organizational experience’ TQM Journal, Volume 10, Issue 2, May 1999.
- ‘TQM – is it still relevant in this turbulent environment?’ published in the proceedings of Manufacturing strategies for Europe IMC 15 Conference, University of Ulster, UK. Sept. 1998.
- ‘BPR and IT – Revolutionizing the way organizations work’. Proceedings of the Sustainable Technology in Manufacturing Industry IMC 14 Conference, Trinity College, Dublin, Ireland. Sept. 1997.
- ‘Integrating total quality management and business process re-engineering – is it enough?’ Total Quality Management Journal. Vol. 10, Issue 4&5.
- ‘Beyond Business Process Re-engineering’ Conference Proceedings of the 4the Annual International Conference on Industrial Engineering Applications and Practice, University of Texas – Pan American, November 1999
- ‘Knowledge Management Drivers: Lessons from a UK and USA based survey’ Conference Proceedings of the 7the Annual Abdul Razak Conference. Part 2. December, 1999, Malaysia
- ‘Becoming World Class through a culture of Measurement’ Conference proceedings, ‘Performance Measurement: Past, Present, and Future’ at Cambridge University, UK, July 19 – 21, 2000
- ‘Best Practice Transfer for future competitiveness: An empirical study of best practices’ Total Quality Management Journal. Vol 11. No 4, 5 & 6
- ‘Knowledge Management and future competitiveness: An empirical study of best practices’ Proceedings of the ‘Knowledge Management: concepts and controversies’ Conference at the University of Warwick, UK, 10 – 11 February, 2000
- ‘A Reward, Recognition, and Appraisal System for Future Competitiveness: A UK Survey of Best Practices’ International Journal of Applied Management, June 2000
- ‘Knowledge Management Drivers: a study comparing UK and Jordanian organizations’ Paper submitted for publication in the Middle east Business Review Journal, June 2000
- “Survey on Global Trends”, Benchmarking In Europe, Spring 2000, pp. 82 – 83
- “Employee Empowerment: A UK Survey of Current Trends and Best Practices”, published in the proceedings of The Millennium International Conference of the Israel Society for Quality, Jerusalem, Nov 28-30, 2000
- “ERP Implementation and Critical Success Factors, The Role and Impact of Business Process Management”, published in the proceedings of The 2000 IEE International Conference on Management of Innovation and Technology, Singapore, Nov 12-15, 2000
- “The application of graphical techniques in evaluating benchmarking partners” Benchmarking: An International Journal. November 2000, Volume 7, Number 4
- “Internal transfer of best practice for performance excellence: a global survey” Benchmarking: An International Journal. November 2000, Volume 7, Number 4
- “Internal transfer of best practice for performance excellence” published in the Proceedings of the Fifth International Conference on ISO9000 and TQM – Action: 2000 Imperatives for Improvement. Edited by Ho, S. and Leong, C. Singapore, April 2000
- “Versatility of the Business Excellence model as a generic Benchmarking tool” Proceedings of the Fifth International Conference on ISO9000 and TQM – Action: 2000 Imperatives for Improvement. Edited by Ho, S. ad Leong, C. Singapore, April 2000
- “Future Trends in Benchmarking for Competitive Advantage: A Global Survey” proceedings of the 6th World Congress for Total Quality Management, Russia, June 2001
- “Measuring Organizational Effectiveness in the NHS – Results of a Benchmarking Study” proceedings of the 6th World Congress for Total Quality Management, Russia, June 2001
- “Measuring Organizational Effectiveness in the NHS – Management Style and Structure best practices”. Total Quality Management Journal. Vol 12. Number 7 & 8. 2011
- “Employee Empowerment – a UK survey of trends and best practices” Proceedings of the Sixth International Conference on ISO9000 and TQM, Edited by Ho, S and Donnelly, M. Scotland, April 2001
- “Knowledge Management – learning from organisational experience” Proceedings of the Sixth International Conference on ISO9000 and TQM, Edited by Ho, S and Donnelly, M. Scotland, April 2001
- “An Integrated Approach to ERP Implementation – a proposed methodology” Proceedings of the 8th European Conference on Information Technology Management, Oriel College, Oxford, U.K., 17-18 September 2001
- “Knowledge Management Drivers – A study comparing UK and Jordanian Organisations” accepted for publication in the proceedings of the 1st International Industrial Engineering Conference, Amman, Jordan, September 2001
- “Employee Empowerment – a UK survey of trends and best practices” Managerial Auditing Journal, MCB, Vol. 17 Issue 7, 2002
- “Knowledge Management – learning from organisational experience” Managerial Auditing Journal, Volume 17, No. 4, Special Issue on Knowledge, Change, and E-commerce. 2002
- “Future Trends in Benchmarking for Competitive Advantage: A Global Survey” TQM Journal, Volume 12, Number 6&7, 2002
- “Measuring Organizational Effectiveness in the NHS – Results of a Benchmarking Study” TQM Journal, Volume 12, Number 6&7, 2002
- “Extending the concept of supply chain: the effective management of value chains”, Proceedings of the International Conference on Supply Chain Management an Information Systems (SCMIS 2001) conference, Hong Kong, December 2001
- “Dominant factors in ERP software systems implementation: a best practice perspective”, Proceedings of the International Conference on Supply Chain Management an Information Systems (SCMIS 2001) conference, Hong Kong, December 2001
- “Cross Selling in the Financial Sector – Customer Profitability is key”. Journal of Targeting, Measurement and Analysis (TMA) for Marketing. Henry Stewart Publications. Volume 10, No. 3, March 2002
- “Measuring Government Performance: the experience of Dubai Government”. Proceedings of 4th International Workshop of Performance Measurement, Bordeaux, France, June 2005
- “Measuring the impact of business excellence models: the Dubai Government Case study”, Academic Stream, Proceedings of PMA 2004 conference: Performance Measurement and Management: Public and Private. Edinburgh, UK, July 2004
- “E-Government barriers in the Arab States” published in Proceedings of the 4th International Conference on e-Government RMIT University, Melbourne, Australia. 23-24 October 2008.
- “Measuring performance in the public sector: challenges and trends”, Measuring Business Excellence, Vol. 11 Iss: 4, pp.4 – 8, 2007
- “Government 2.0? Technology, Trust and Collaboration in the UAE Public Sector,” Policy & Internet: Vol. 2 : Iss. 1, Article 4. DOI: 10.2202/1944-2866.1016, 2010 (with Fadi Salem)
- Extracting value from data – the performance planning value chain, With Andy Neely. Business Process Management Journal. Vol. 10, No. 5. November 2004.
Articles
- “A paradigm shift in government – from ‘creating’ Jobs to ‘enabling job creation”, World Economic Forum, Middle East Compendium 2012 (forthcoming in June 2012)
- “Six Sigma – Friend or Foe?” published on OneSixSigma website, May 2003, UK.
- Six Sigma, For and Against, UK Excellence, April/May 2003
- “Quality Management Techniques – Benchmarking For Competitive Advantage” Quality Quill Newsletter, August 2001, Dubai Quality Group
- “CRM applications – growing sales from existing customers” Perspectives on Performance, April 2001, Volume 1, Issue 3, Performance Measurement Association.
- “Benchmarking – A Survey on Global Trends”, Focus on Change Management, July 2000.
- Government 2.0? Technology, Trust and Collaboration in the UAE Sector
- Policy and Internet Journal, Authors: Fadi Salem, Yasar Jarrar, PhD